Help pages

PRE-ORDER/BACK ORDER ITEMS: If an item is not yet released, you will see a “pre-order/backorder” tag next to the item. Even though this item is not in stock, you will pay for it at the full purchase price or the pre-order price. Sometimes this price is generally higher than the actual price you will ultimately pay. On occasion the pre-order price will be less than the actual sale price when the item is in stock. When the actual price is determined, the overpayment amount will be refunded. We do this so that you will not have to be charged again in order to get your item shipped immediately to you. If you see a tag of "Coming Soon" and a price of .99 cents or less, this is the pre-order price for an item where a final price has yet to be determined. In this case you will be charged the pre-order price and when the items prices is determined you can chose to pay the balance or request a refund. You are able to cancel your pre-order up to 7 days prior to the item being released.

ORDER ON REQUEST: These items are considered a special order. Most of the time we will drop ship them directly from the supplier so there is no delay. Sometimes we will order them from our supplier and ship as soon as they come in stock. Sometimes there will be a 1-3 day delay on these items. Please Contact Us if you have any questions about a particular item.

BUY BACK POLICY: Any product purchased from Fashion 2 Gadgets qualifies for our "Buy Back Policy". If you have an interest in selling or trading in your product for a new product from our store, please email us for shipping instructions so we can provide you with an accurate trade in or cash value for your product. Other products may also qualify for the "Buy Back Policy", even if the product was not originally purchased from Fashion 2 Gadgets.

RETURN POLICY: If you are unhappy with your purchase, you may return the unopened item within 7 days for a refund, minus a 5% restocking fee (excludes "open box" items). If you choose to "Refuse Delivery" of your item there were be a $25.00 refuse fee instead of a 5% restock fee. All opened items are subject to a 15% restocking fee; used items are subject to a 15%-45% restocking fee (applies to returned "open box" items as well).

After 7 days, all returns are subject to our "Buy Back Policy". A store credit will be issued for your trade in based on the usage of the product, the exterior condition of the product, the condition of the packaging, and the accessories attached or included.

If you would prefer to receive a refund (instead of a store credit), you may opt to use our "Buy Back Policy". However, the refund amount is typically less than the trade in value your item would receive.

DEFECTIVE ITEMS: A defective item may be returned (for an exact replacement) within 25 days of date of purchase. If an exact replacement is not available, you will be offered a store credit toward a future purchase, on most items. If you would prefer a refund (instead of a store credit), this will be available at a lesser value. After 25 days, your item will be sent to the manufacturer for warranty repair work (within one year from purchase). Repair takes anywhere from 3-10 weeks.

OPEN BOX SPECIALS: Our products are brand new. If there is only one of each of these products available, they will be allocated on a strict "first come, first served" basis.

WARRANTY: All products have 1 year minimum international warranty on them. Please check with the manufacturer when you receive your item. We will offer a 5 day return policy on all "Open Box" items. After 5 days the customer is responsible for the repair through the manufacturer. These terms also apply to Refurbished Items labeled with (RB) in the items title.

RMA NUMBERS: In order to expedite your return, please Contact Us and request an RMA number. We will provide you with an RMA number so that your return may be processed and tracked properly. Return shipping costs are the responsibility of the customer. Shipping costs are never refundable unless we ship an incorrect item.

PRE-RELEASE/PROTO-TYPE: Products sold as Pre-release or Proto-Types do not qualify for our return policy, nor is any warranty expressed or implied. No Returns On these items will be accepted. They are, however, eligible for our “Buy Back” policy.

BRANDED UNLOCKED PRODUCTS: Products branded AT&T, Cingular and T-Mobile lose their warranty as soon as they are unlocked. They can be sent out for warranty by a service provider if you have an account with the service provider to which the product was locked to. Otherwise there is no warranty associated with these devices. In these cases we recommend you purchase the CPS Warranty available on the products page.

INTERNATIONAL CUSTOMERS: YES! We do ship to Countries other than the UK AND USA. Simply order online, and choose the desired shipping method. To request an invoice simply Click Here. Please provide us with the the item(s), the quantity, the shipping address and preferred shipping method. Overnight and 2 Day Air are available almost anywhere, and UPS Standard is also available.

RESTRICTIONS: Fashion 2 Gadgets reserves the right to refuse any return, conditions apply, please email for details.

If you need any more details please see the FAQ Page to.